Durham Family Medicine
2400 Broad St, #1, Durham, North Carolina, 27704
While many patients have long-standing relationships with the providers and appreciate their care, the practice is currently struggling with administrative turnover and poor communication. Patients frequently report frustration with scheduling, billing, and front-desk interactions.
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Follow up on all referrals and refills personally; don't rely solely on the office staff.
✓ What Works Well
- Caring and thorough providers
- Personalized care
- Historic office atmosphere
✗ Areas to Improve
- Poor administrative management
- Long wait times
- Difficulty with prescription refills
- Why is it so hard to get a refill?
- How do I get a referral?
Great doctors, but the office is poorly managed.
Staff needs to be more professional.
Wait times are a major issue.
- Category Health & Medical
- City Durham
- State North Carolina
- Postcode 27704
- Country United States
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