4205 Ben Franklin Blvd, Durham, North Carolina, 27704
This practice has a long history, but recent reviews suggest a decline in service quality following a change in management. While many patients still love their individual doctors, there are frequent complaints about rude front desk staff, billing issues, and difficulty getting appointments or prescription refills. It is a practice where the clinical care is often excellent, but the administrative experience is increasingly frustrating.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try using the patient portal for non-urgent requests.
✓ What Works Well
✗ Areas to Improve
Great doctors, poor admin
Used to be better
Hit or miss