E P True Dental
275 50th St, West Des Moines, Iowa, 50265
Long-term patients generally praise the dental care and the friendly nature of the hygienists and dentists. Dr. Olberding is frequently mentioned as a skilled and personable professional. However, there is a recurring theme of frustration regarding the front desk staff, with some patients feeling dismissed or treated rudely. While the clinical work is highly regarded, the administrative experience seems to be a pain point for some.
We analyze 66 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have specific insurance questions, get the answers in writing from the office manager to avoid future billing surprises.
✓ What Works Well
- Skilled and personable dentists
- Thorough and gentle hygienists
- Great dental technology
✗ Areas to Improve
- Rude front desk interactions
- Inconsistent communication
- Some billing disputes
- Do they accept my insurance?
- Can I get a same-day appointment?
- Is the staff friendly?
Rhonda is the best hygienist in the world.
Dr. Pete is hilarious and genuinely cares.
Front desk needs a serious attitude adjustment.
- Category Health & Medical
- City West Des Moines
- State Iowa
- Postcode 50265
- Country United States
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