Ear, Nose and Throat Specialists of Connecticut
9 Washington Ave, Suite 300, Hamden, Connecticut, 06518
Patients frequently highlight the high level of medical expertise and thoroughness of the doctors, particularly Dr. Astrachan and Dr. Hecht. However, the practice faces recurring complaints about long wait times, difficulty reaching the office by phone, and inconsistent administrative support. Many patients feel the clinical care is excellent, but the office operations need a serious tune-up.
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Be prepared for long wait times and try emailing if phone lines are busy.
✓ What Works Well
- High level of medical expertise
- Thorough examinations
- Compassionate doctors
✗ Areas to Improve
- Excessive wait times
- Difficult to reach by phone
- Inconsistent administrative communication
- Why is it so hard to get an appointment?
- Do they use an online patient portal?
Great doctors, frustrating office staff
Worth the wait for the expertise
Needs better communication systems
- Category Health & Medical
- City Hamden
- State Connecticut
- Postcode 06518
- Country United States
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