Ear, Nose & Throat Care Center
27790 IL-22, Ste 27, Barrington, Illinois, 60010
This practice receives high marks for its clinical care, with many patients praising the doctors' expertise and bedside manner. However, there is a significant divide regarding the administrative experience. Many patients report frustration with phone responsiveness, billing transparency, and rude front-desk staff. It is a practice where the medical care is often excellent, but the patient experience can be inconsistent.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching them by phone, try using their online portal for appointment requests or questions.
✓ What Works Well
- Expert and compassionate doctors
- Thorough and clear explanations
- Effective treatment plans
✗ Areas to Improve
- Poor phone responsiveness
- Billing transparency issues
- Rude front-desk staff
- Why is it so hard to get a human on the phone?
- How do I get a clear explanation of my bill?
Dr. Cundiff is a fantastic surgeon, but the office staff is frustrating.
Great clinical care, but the administrative side needs work.
I trust the doctors, but the front office is very frustrating.
- Category Health & Medical
- City Barrington
- State Illinois
- Postcode 60010
- Country United States
readers daily.