13 Church Rd, East Granby, Connecticut, 06026
Patients are deeply divided here. While many praise the doctors and nurses for being caring and thorough, the front office staff is frequently described as rude and incompetent. Long wait times and poor administrative follow-through are common complaints. It seems like a classic case of great clinical care overshadowed by a frustrating front-end experience.
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If you need a prescription refill or referral, follow up multiple times as the admin team is prone to losing requests.
✓ What Works Well
✗ Areas to Improve
Doctors are top-notch but the admin team needs a total overhaul.
Great clinical care, but the phone service is a nightmare.
Don't let the front desk ruin a good medical experience.