East Mountain Dental
2211 Valley Vista Way, Provo, Utah, 84606
East Mountain Dental has seen a significant decline in patient satisfaction following a change in ownership. While some patients still report positive experiences with specific staff members, there is a recurring theme of over-treatment, billing issues, and poor communication. Many long-term patients feel the practice has become more focused on profit than patient care, leading to a loss of trust and a decline in the quality of service.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you are recommended extensive work, always seek a second opinion from an independent dentist.
✓ What Works Well
- Some staff members remain friendly and skilled
- Convenient location and multiple specialists
- Easy scheduling for some
✗ Areas to Improve
- Significant decline in quality after ownership change
- Reports of over-treatment and unnecessary procedures
- Poor billing transparency and communication
- Why are you recommending so much work?
- Can I get a refund for unused services?
The practice feels like an assembly line now.
I was told I needed work that another dentist said wasn't necessary.
Billing is a nightmare.
- Category Health & Medical
- City Provo
- State Utah
- Postcode 84606
- Country United States
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