285 Governor St, Providence, Rhode Island, 02906
East Side Pediatrics is a classic case of 'great doctors, terrible staff.' Parents consistently praise the physicians for their care, but the front desk staff—specifically the office manager—is frequently described as rude, dismissive, and unprofessional. This has led many long-term patients to leave the practice.
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If you have an issue, try to speak directly to a nurse or doctor rather than the front desk.
✓ What Works Well
✗ Areas to Improve
The doctors are wonderful, but the staff is awful.
I'm leaving because of the front desk.
Great care, but poor service.