East Valley Urology Center - Mesa
6116 E Arbor Ave, STE 108, Mesa, Arizona, 85206
Patients generally praise the medical expertise of the doctors, noting they are thorough and caring. However, the administrative side is a total mess. Many report long wait times, rude front desk staff, and a complete lack of follow-up on test results. It is a classic case of great clinical care overshadowed by poor office management.
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Ask the office to send your new patient paperwork via email ahead of time to avoid the massive pile of forms in the lobby.
✓ What Works Well
- Highly competent and caring doctors
- Effective medical procedures
- Clear explanations of health issues
✗ Areas to Improve
- Incompetent and rude front desk staff
- Extremely poor follow-up on test results
- Long wait times and scheduling issues
- Why is it so hard to get a return call?
- Are the doctors aware of how rude the front office is?
Great doctors but the front office is a nightmare.
They never call back with test results.
The staff has the personality of a tree stump.
- Category Health & Medical
- City Mesa
- State Arizona
- Postcode 85206
- Country United States
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