23441 Madison St, UNIT 120, Torrance, California, 90505
East West Eye Institute is highly regarded for its clinical expertise, with many patients praising the doctors for their skill and thoroughness. However, the patient experience is frequently marred by long wait times, poor customer service, and administrative issues. While the medical care is often excellent, the office management is a significant pain point for many.
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Expect significant wait times and bring patience; the clinical care is often worth the wait, but the office environment is chaotic.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a zoo.
I waited two hours for a ten-minute visit.
Excellent surgical results, but the service is frustrating.