Eastside Subaru Service Department
11803 NE 116th St, Kirkland, Washington, 98034
Eastside Subaru Service Department has a mixed reputation. Many customers praise the friendly and knowledgeable advisors, especially Jake and Nathan, and appreciate the loaner car program. However, there are recurring complaints about poor communication, long wait times, and instances where customers felt they were charged for work that wasn't actually performed.
We analyze 74 public reviews for Eastside Subaru Service Department using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed itemized receipt and verify the work performed before leaving the shop.
✓ What Works Well
- Friendly and knowledgeable advisors
- Loaner car program
- Comfortable waiting area
✗ Areas to Improve
- Inconsistent communication
- Long wait times
- Reports of work not being performed
- Do you provide loaner cars?
- How long will my service take?
- Can you explain the inspection results?
Jake is the go-to guy
Service was fast and efficient
Felt like I was charged for work not done
- Category Automobile
- Neighborhood Kirkland
- City Kirkland
- State Washington
- Postcode 98034
- Country United States
