130 Hartford Rd, Manchester, Connecticut, 06040
Patients generally praise the medical staff for being thorough and kind, with many highlighting the efficiency of the lab services. However, there is a recurring frustration regarding administrative hurdles, specifically with phone responsiveness and referral processing. While the doctors are often seen as top-notch, the front-end experience feels inconsistent. Some patients feel rushed during appointments, which contrasts with the positive experiences others have had.
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Use the hospital-based lab for blood work if the main office is backed up; it is often faster.
✓ What Works Well
✗ Areas to Improve
Lab staff is spot on
Doctors are great but admin is a mess
Wait times are usually minimal