Edwin J. Lai, M.D.
1135 116th Ave NE, #560, Bellevue, Washington, 98004
Dr. Lai is highly regarded for his clinical expertise and kind bedside manner, with many patients trusting him with their long-term care. However, the administrative experience is a major pain point, with frequent complaints about long hold times, difficulty scheduling, and dismissive office staff. While the medical care is excellent, the operational side of the practice often leaves patients feeling frustrated.
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If you have trouble reaching the office, try using their online portal for scheduling or follow-up questions.
✓ What Works Well
- Knowledgeable and thorough doctor
- Kind and professional bedside manner
- Efficient procedure experience
✗ Areas to Improve
- Extremely long hold times
- Difficult to schedule appointments
- Dismissive office staff
- How do I reach the office by phone?
- Why is it so hard to get an appointment?
Dr. Lai is a fantastic gastroenterologist.
The office staff is a total nightmare.
Great care, but the administrative side needs help.
- Category Health & Medical
- City Bellevue
- State Washington
- Postcode 98004
- Country United States
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