Einstein Podiatry Associates - Philadelphia Office Dr. Mohammad Malik Dr. Pragnesh Patel
1335 W Tabor Rd, Suite 105, Philadelphia, Pennsylvania, 19141
Patients generally praise the medical expertise of Dr. Patel and Dr. Malik, noting significant pain relief and successful surgeries. However, the office suffers from severe administrative bottlenecks, including long hold times and inconsistent front-desk professionalism. While the clinical outcomes are often spot on, the chaotic scheduling and occasional rudeness from specific staff members frustrate many. It is a classic case of great doctors let down by a messy front office.
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Call early in the morning or use the patient portal if available to bypass the notorious phone hold times.
✓ What Works Well
- Highly skilled and compassionate doctors
- Effective surgical outcomes and pain relief
- Friendly and helpful medical assistants
✗ Areas to Improve
- Extremely poor phone responsiveness
- Overcrowded waiting area
- Inconsistent front desk professionalism
- Do you accept walk-ins?
- Why is it so hard to reach the office by phone?
- Are the doctors accepting new patients?
Clinical care is top-notch but the admin side is a headache.
The doctors are worth the wait, but the wait is often too long.
Front desk staff can be hit or miss regarding friendliness.
- Category Health & Medical
- City Philadelphia
- State Pennsylvania
- Postcode 19141
- Country United States
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