1350 SE University Ave, Waukee, Iowa, 50263
Patients generally praise the clinical expertise and friendly demeanor of the doctors, often highlighting life-changing vision improvements. However, a recurring frustration exists regarding the office staff's customer service and communication, with some patients feeling like they are being upsold or treated poorly. While the medical care is top-notch, the administrative side of the business often leaves people feeling like just another number. It is a spot-on choice for medical needs, but the front-end experience can be hit or miss.
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✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk needs a serious attitude check.
They really know their stuff and fixed my vision issues.
Felt like a money grab during the eyewear selection process.