Elliott Automotive
4101 Glenside Dr, Richmond, Virginia, 23228
Elliott Automotive is widely praised for its technical expertise and willingness to go to bat for customers with insurance companies. Many clients feel the staff is spot on with diagnostics and appreciate the loaner car program. That said, there are reports of abrasive management and occasional communication breakdowns. It is a high-volume shop that seems to be feeling the pressure of its own popularity.
We analyze 74 public reviews for Elliott Automotive using our data models and filter out spam to highlight only authentic feedback.
Ask for Kit or Jay directly; they are the primary points of contact for complex insurance claims.
✓ What Works Well
- Excellent insurance advocacy
- Loaner vehicles available
- Deep technical knowledge
✗ Areas to Improve
- Abrasive management style reported
- Long wait times for service
- Inconsistent communication
- Do they offer loaner cars?
- Can they handle German imports?
- Why is it so hard to get an appointment?
They saved me over $1,000 on repairs.
The owner can be very rude if you leave a bad review.
Best shop in Richmond if you can get in.
- Category Automobile
- Neighborhood Glenside
- City Richmond
- State Virginia
- Postcode 23228
- Country United States
