Elstar Dental
1301 US-83, McAllen, Texas, 78501
This practice receives high praise for its clinical care, with many patients highlighting the professionalism and kindness of the dentists. The office is generally described as clean and well-maintained. However, there are serious concerns regarding the corporate-style management, which has led to billing confusion, difficulty reaching the front desk, and a feeling of being 'just a number.' While the clinical work is often excellent, the administrative experience is a major pain point.
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Request to speak directly with the front office staff rather than the call center for scheduling.
✓ What Works Well
- Professional and kind dentists
- Clean and modern facility
- Good clinical outcomes
✗ Areas to Improve
- Corporate management issues
- Billing and insurance confusion
- Difficult to reach the front desk
- Why is it so hard to reach the front desk?
- Are the billing practices transparent?
Dentist is great, but the office is horridly run.
Excellent clinical care, but the admin side is a nightmare.
Professional and kind, but check your bills.
- Category Health & Medical
- City McAllen
- State Texas
- Postcode 78501
- Country United States
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