64 Gothic St, Northampton, Massachusetts, 01060
EMA Dental is a long-standing practice with a strong reputation for professional, high-quality care. Many patients have been coming for decades and praise the expertise of the dentists and hygienists. However, recent reviews highlight significant concerns regarding billing transparency, communication, and occasional rudeness from administrative staff. While the clinical work is highly rated, the administrative experience is inconsistent.
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Always verify your insurance coverage directly with your provider before your appointment, regardless of what the office staff says.
✓ What Works Well
✗ Areas to Improve
Great clinical care, but the billing department is a headache.
I've been coming here for years, but the front desk has gone downhill.
Excellent dentists, but be careful with the billing.