Empire Foot and Ankle
5365 Walnut Ave, Suite P, Chino, California, 91710
Patients are generally happy with the medical care provided, often citing successful surgeries and pain relief. However, the administrative side, particularly billing and front desk communication, receives significant criticism. Many feel the office is disorganized and that billing practices lack transparency. It is a place where the clinical work is solid, but the business side can be a real headache.
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Always get a written estimate of all costs, including potential equipment fees, before agreeing to any procedure.
✓ What Works Well
- Effective surgical outcomes
- Knowledgeable and professional doctors
- Clean and well-equipped facility
✗ Areas to Improve
- Opaque and frustrating billing practices
- Poor front desk communication
- Long wait times for some patients
- Why are there extra charges after the visit?
- Is the billing department reachable?
- Why is the wait time so long?
Great doctors, but the billing department is a nightmare.
The clinical care is top-notch, but the admin side needs a major overhaul.
Staff can be dismissive and hard to reach.
- Category Health & Medical
- City Chino
- State California
- Postcode 91710
- Country United States
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