Empire Visionworks Northway Plaza
820 US-9, #1308, Queensbury, New York, 12804
This location has a very polarized reputation. Many patients praise the doctors and the helpfulness of specific staff members, while others report long wait times, rude service, and confusing billing practices. The phone system is a frequent source of frustration, with many patients unable to reach a human. While some have great experiences, others feel the service is impersonal and corporate.
We analyze 75 public reviews for Empire Visionworks Northway Plaza using our data models and filter out spam to highlight only authentic feedback.
Try to visit during the week to avoid the weekend rush and potential staff stress.
✓ What Works Well
- Helpful and knowledgeable staff
- Convenient location
- Some excellent doctors
✗ Areas to Improve
- Long wait times
- Difficult to reach by phone
- Confusing and sometimes rude service
- Why is it so hard to reach someone by phone?
- Why am I being billed for services I thought were covered?
- Are the wait times always this long?
Mark is the best.
The phone system is a nightmare.
I felt rushed and dismissed.
- Category Health & Medical
- Neighborhood Northway Plaza
- City Queensbury
- State New York
- Postcode 12804
- Country United States
