Empire Visionworks
10 Glenridge Rd, Store 1, Glenville, New York, 12302
This location is a bit of a mixed bag. Many customers rave about specific staff members like Lori, calling her a gem, but others report significant frustration with management and long wait times. The virtual doctor system is a point of contention for some, while others find it efficient. It seems like a hit-or-miss experience depending on who is working.
We analyze 76 public reviews for Empire Visionworks using our data models and filter out spam to highlight only authentic feedback.
If you have a complex prescription, ask if an in-person doctor is available before booking.
✓ What Works Well
- Exceptional service from specific staff members
- Advanced digital eye screening
- Good selection of frames
✗ Areas to Improve
- Long wait times
- Inconsistent management
- Difficulties with order accuracy
- Is there a doctor on-site?
- Why is my order taking so long?
- Can I get my glasses adjusted here?
Lori is the best, give her a raise
Virtual doctor system felt rushed
Management needs to improve communication
- Category Health & Medical
- City Glenville
- State New York
- Postcode 12302
- Country United States
