8550 Marshall Dr, Lenexa, Kansas, 66214
Encompass Medical Group in Lenexa receives mixed reviews. Many long-term patients appreciate the continuity of care and the kindness of specific doctors like Dr. Hicks and Dr. Hornung. However, there are significant complaints regarding administrative issues, including rude front desk staff, billing errors, and difficulty scheduling appointments. While the clinical care is often strong, the administrative experience can be a major source of frustration.
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If you have billing concerns, document everything and ask for a manager.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk is rude.
Billing is a nightmare.
Great care, but the facility needs updates.