2100 Central Ave, Suite 200, Toledo, Ohio, 43606
While patients frequently commend the doctors for their medical knowledge and care, the administrative side of the practice is a major pain point. Many report extreme difficulty reaching the office by phone, long hold times, and issues with prescription authorizations. The clinical care is often described as excellent, but the operational hurdles make the experience frustrating for many.
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Patients suggest using the patient portal for communication rather than calling, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff makes it hard to stay.
Expect long hold times if you need to call.
Clinical care is top-tier, but administrative support is lacking.