Endocrinology Associates Inc.
3501 Colonial Green Cir, Roanoke, Virginia, 24018
This practice has a very polarized reputation. Many patients love the PAs and doctors like Dr. Bailey, praising their thoroughness and care. However, there is a significant volume of complaints regarding administrative staff, difficulty reaching the office, and poor communication. It is a practice where the clinical care is often excellent, but the office management is a major source of stress.
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Use the patient portal for non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
- Knowledgeable and caring providers
- Thorough assessments
- Effective treatment plans
✗ Areas to Improve
- Poor administrative communication
- Difficulty reaching the office by phone
- Scheduling and billing errors
- Why can't I get a return call?
- How do I get my medication refilled?
- Why is the wait time so long?
Great doctors, terrible office staff
Effective care once you get in
Communication needs work
- Category Health & Medical
- City Roanoke
- State Virginia
- Postcode 24018
- Country United States
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