Endocrinology Services Northwest LLC
2165 NW Shevlin Park Rd, Bend, Oregon, 97703
Endocrinology Services Northwest is generally well-regarded for its medical providers, with Dr. Monchamp and Katie LaHusen receiving high praise for their attentive and knowledgeable care. Patients appreciate the thoroughness and the collaborative approach to treatment. However, the practice suffers from significant administrative issues, particularly regarding phone communication and prescription management, which have caused frustration for many patients. It's a clinic where the clinical care is strong, but the office operations need improvement.
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Use the patient portal for non-urgent communication, as phone lines can be difficult to navigate.
✓ What Works Well
- Attentive and knowledgeable providers
- Collaborative treatment planning
- Clean and professional environment
✗ Areas to Improve
- Difficulty reaching the office by phone
- Inconsistent prescription refill management
- Occasional administrative errors
- How can I get a faster response for prescription refills?
- Is it possible to schedule video appointments?
Dr. Monchamp is a great listener and very attentive.
The clinical care is excellent, but the front office is a nightmare.
I feel truly supported and well cared for by my provider.
- Category Health & Medical
- City Bend
- State Oregon
- Postcode 97703
- Country United States
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