Other · Energy Assistance
Energy Assistance
4700 Silverton Rd NE, Salem, Oregon, 97305
Google Maps
Updated: 20 May 2026
Authenticity Score: 70/100
About
This agency is a vital lifeline for many, with many users expressing deep gratitude for the help they received during emergencies. However, the administrative process is a major source of frustration. Long hold times, difficulty getting appointments, and perceived rudeness from some staff members are common complaints.
Our Review Process
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Most Relevant
11
Newest
20
Highest rating
16
Lowest rating
We analyze 67 public reviews for Energy Assistance using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
General Service
65/100
Facilities
50/100
Pro Tip
Try calling early on Monday mornings, but be prepared for a long wait.
Government-funded program
High demand for services
Pros & Cons
✓ What Works Well
- Provides essential financial aid
- Helpful for low-income families
- Compassionate individual staff
✗ Areas to Improve
- Extremely long hold times
- Difficult appointment scheduling
- Inconsistent staff demeanor
Frequently Asked Questions
- How do I apply for assistance?
- Why is the phone line always busy?
- What documents do I need?
User Feedback
The phone system needs a major upgrade
Staff can be hit-or-miss
A life-saving resource for the community
Quick Info
- Category Other
- City Salem
- State Oregon
- Postcode 97305
- Country United States
