ENT & Allergy Specialists of Florida (Formerly Ear, Nose & Throat Specialists of Florida)
12700 Creekside Ln, Suite 101, Fort Myers, Florida, 33919
This practice is generally well-regarded for its clinical expertise, with many patients praising Dr. Casey and Dr. Kopp for their thoroughness and bedside manner. However, there are consistent complaints about administrative hurdles, including long phone wait times, billing confusion, and occasional rudeness from front-desk staff. The clinical care is often described as top-tier, but the administrative experience can be a significant source of frustration.
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If you have billing questions, ask for a detailed statement and keep records of all your insurance communications.
✓ What Works Well
- Highly skilled and thorough physicians
- Excellent surgical outcomes
- Compassionate and personable doctors
✗ Areas to Improve
- Long phone wait times and scheduling issues
- Billing and insurance transparency concerns
- Inconsistent front desk professionalism
- Why is it so hard to get an appointment?
- How can I resolve a billing discrepancy?
The doctors are great, but the admin side is a headache.
I love my doctor, but I dread calling the office.
Great clinical care, but the billing department is a nightmare.
- Category Health & Medical
- City Fort Myers
- State Florida
- Postcode 33919
- Country United States
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