ENT & Allergy Specialists
20 Medical Village Dr, #368, Edgewood, Kentucky, 41017
This clinic is generally well-regarded for its medical staff, with many patients praising the doctors for being thorough, kind, and great with children. However, there are frequent complaints about the front desk staff being rude, difficult to reach by phone, and disorganized. Scheduling issues and long wait times are also common frustrations.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to use the online portal for scheduling and communication, as phone lines are often overwhelmed.
✓ What Works Well
- Knowledgeable and caring doctors
- Great with children
- Clean and modern facility
✗ Areas to Improve
- Rude and unhelpful front desk
- Difficult to reach by phone
- Scheduling and billing errors
- Why is it so hard to get an appointment?
- Are the front desk staff trained?
Doctors are great, but the office staff is a nightmare.
Hard to get through on the phone.
Great care, but the admin side is broken.
- Category Health & Medical
- City Edgewood
- State Kentucky
- Postcode 41017
- Country United States
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