75 Crystal Run Rd, Suite 220, Middletown, New York, 10941
Patients are generally satisfied with the medical care provided by the doctors, but the administrative experience is frequently described as a nightmare. Common complaints include long hold times, rude front desk staff, and confusion regarding insurance acceptance. The clinical care is often rated highly, but the operational side of the practice is a major source of frustration.
Use the online portal for scheduling to bypass the call center hold times.
✓ What Works Well
✗ Areas to Improve
Great doctors, terrible front office.
Impossible to schedule an appointment.
Dr. Park is fantastic.