ENT and Allergy Associates - Shrewsbury
1131 Broad St, Suite 103, Shrewsbury, New Jersey, 07702
Patients are deeply divided; while many laud the surgical skill and compassion of doctors like Dr. Prabhat, the administrative experience is widely criticized. The centralized call center is a major source of frustration, with reports of long waits, language barriers, and inability to reach the local office. Some patients feel the allergy department is dismissive of complex cases.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a serious issue, try to get a direct referral or follow-up instructions before leaving the office to bypass the call center.
✓ What Works Well
- Exceptional surgical outcomes
- Compassionate and thorough doctors
- Clean and modern office environment
✗ Areas to Improve
- Terrible centralized call center experience
- Inconsistent office staff professionalism
- Difficulty scheduling and long wait times
- Is there a way to call the office directly?
- Why are the same forms required every visit?
The doctors are top-tier, but the phone system is a nightmare.
Great care once you get in, but getting an appointment is a chore.
Staff can be condescending and unhelpful.
- Category Health & Medical
- City Shrewsbury
- State New Jersey
- Postcode 07702
- Country United States
readers daily.