ENT Associates - O'Fallon
4651 State Hwy K, O'Fallon, Missouri, 63368
Patients generally appreciate the medical expertise of the doctors at this ENT practice, with many praising Dr. Bradley and Dr. Park for their thoroughness. However, there are recurring complaints about the administrative side, specifically regarding difficulty reaching the office by phone and billing transparency. The clinical care is often described as excellent, but the office management can be a source of frustration.
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If you have trouble reaching them by phone, try using their patient portal for non-urgent inquiries.
✓ What Works Well
- Knowledgeable and thorough doctors
- Compassionate bedside manner
- Effective treatment plans
✗ Areas to Improve
- Difficulty reaching the office by phone
- Billing transparency issues
- Long wait times for appointments
- How do I reach the office to schedule an appointment?
- Are they in-network with my insurance?
Dr. Bradley is a phenomenal doctor.
The process of getting an appointment is frustrating.
Great results, but the office management needs work.
- Category Health & Medical
- City O'Fallon
- State Missouri
- Postcode 63368
- Country United States
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