1132 Annapolis Rd, Suite 106, Odenton, Maryland, 21113
Patients are generally happy with the medical care provided by the ENT specialists, particularly Dr. Lee, who is frequently cited for his bedside manner. However, the office administration is a major source of complaints. Patients report extreme difficulty reaching the office by phone, long hold times, and poor communication regarding referrals and test results.
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If you need a referral or test results, follow up in person or via the patient portal, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Dr. Lee is a gem, but the office staff is a headache.
Great medical care, but the process is broken.
Finally got an appointment, but the front desk was rude.