919B Ocean St, Santa Cruz, California, 95060
This Enterprise location is frequently praised for its friendly and professional staff, with many repeat customers highlighting the team's effort to make the rental process smooth. However, there are recurring complaints about reservation reliability and vehicle availability, especially during busy periods. Some customers have felt frustrated by the lack of transparency regarding fees and vehicle conditions.
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Confirm your reservation by phone the day before to ensure your vehicle class is actually available.
✓ What Works Well
✗ Areas to Improve
Staff treats you like family
Reservation was not available
Great service for insurance claims