Epic Orthodontics
11221 W Point Dr, Knoxville, Tennessee, 37934
Patients are generally happy with the results of their orthodontic treatment and the friendly staff. However, there are recurring complaints about billing errors, poor communication from the front desk, and some staff members being rude or dismissive. The practice has seen some turnover, which has impacted the patient experience.
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Always get a clear, written breakdown of all costs before starting any orthodontic treatment.
✓ What Works Well
- Great orthodontic results
- Friendly and professional staff
- Modern and clean office
✗ Areas to Improve
- Billing and insurance errors
- Poor communication from front desk
- Some staff are rude
- Do you accept my insurance?
- Why is my bill so high?
Billing is a nightmare
Staff is super friendly
Dr. Hicks is great
- Category Health & Medical
- City Knoxville
- State Tennessee
- Postcode 37934
- Country United States
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