Epiphany Dermatology (formerly Sona Dermatology)
6500 Rock Spring Dr, Suite 105, Bethesda, Maryland, 20817
Epiphany Dermatology in Bethesda receives mixed reviews. While many patients praise the expertise and care of specific doctors like Dr. Iyer and Dr. Yu, there are significant and recurring complaints regarding administrative issues, including scheduling errors, rude front-desk staff, and billing problems. Patients often feel the practice has become less personal and more like a 'factory' since changing ownership.
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If you have billing concerns, keep detailed records and follow up directly with the billing department rather than the front desk.
✓ What Works Well
- Highly skilled and caring doctors
- Thorough skin exams
- Professional clinical staff
✗ Areas to Improve
- Poor administrative and front-desk service
- Frequent scheduling errors
- Billing and insurance transparency issues
- Why was my appointment cancelled without notice?
- How do I get an itemized receipt?
Dr. Iyer is wonderful and thorough.
The front desk staff can be rude and dismissive.
The office feels dated and disorganized.
- Category Health & Medical
- City Bethesda
- State Maryland
- Postcode 20817
- Country United States
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