Erlanger Behavioral Health
804 N Holtzclaw Ave, Chattanooga, Tennessee, 37404
The feedback for this facility is deeply polarized. While some medical students and families appreciate the admissions process and specific staff members, a significant number of reviews highlight severe issues with understaffing, poor communication, and neglect. Many families feel their loved ones were not treated with dignity, citing long wait times for basic needs and a lack of therapeutic engagement. It is a spot on example of a facility struggling to balance high demand with quality care.
We analyze 77 public reviews for Erlanger Behavioral Health using our data models and filter out spam to highlight only authentic feedback.
Families often find more success in getting updates by consistently asking for a house supervisor.
✓ What Works Well
- Helpful admissions process for some
- Specific staff members are praised for kindness
- Good clinical exposure for students
✗ Areas to Improve
- Severe understaffing leading to patient neglect
- Poor communication with families
- Lack of therapeutic activities and engagement
- How can I get updates on my loved one?
- Why is it so hard to reach someone by phone?
- Is this facility safe for children?
Communication with families is often iffy.
Patients are treated like prisoners.
Staff are spread too thin to provide basic care.
- Category Health & Medical
- Neighborhood Highland Park
- City Chattanooga
- State Tennessee
- Postcode 37404
- Country United States
