Essencia Family Practice and Immediate Care Clinic
1509 W Hebron Pkwy, Suite 140, Carrollton, Texas, 75010
Dr. Olotu is highly regarded for his compassionate, thorough, and patient-centered approach to primary care. Many patients feel he truly listens and provides excellent medical guidance. However, there are recurring complaints about the office staff, particularly regarding rudeness, poor communication, and billing issues. While the clinical care is consistently praised, the administrative experience can be a significant source of frustration for some.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try to use the patient portal for non-urgent matters, and always double-check your billing statements.
✓ What Works Well
- Dr. Olotu is compassionate and thorough
- Patient-centered care
- Clean and welcoming office
✗ Areas to Improve
- Rude and unhelpful office staff
- Billing and insurance confusion
- Difficulty reaching the office by phone
- How can I get a faster response from the office?
- Are they in-network with my insurance?
- How can I get my medical records released?
Dr. Olotu is the best doctor I've ever had.
Great doctor, but the front desk needs better training.
I felt safe and heard throughout my entire visit.
- Category Health & Medical
- City Carrollton
- State Texas
- Postcode 75010
- Country United States
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