820 N 980 W, Orem, Utah, 84057
Excel Eye Center is highly regarded for its clinical expertise, particularly in pediatric care and complex procedures. However, the patient experience is frequently marred by long wait times, poor communication, and aggressive billing practices. Many patients feel the office is overbooked, leading to a rushed and impersonal atmosphere.
Ask about potential extra charges for routine exams before the appointment begins to avoid surprise bills.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office management is a total mess.
Expect to spend hours waiting for a short visit.
Clinical care is top-notch, but the service is frustrating.