Excel Ford of Carthage
2228 SE Loop, Carthage, Texas, 75633
Excel Ford has a loyal following of customers who appreciate the quick, no-hassle buying process. Many praise specific sales reps for going above and beyond. On the flip side, the service department receives heavy criticism for being disorganized, slow, and sometimes misdiagnosing issues. It's a dealership where the sales experience often outshines the service department.
We analyze 77 public reviews for Excel Ford of Carthage using our data models and filter out spam to highlight only authentic feedback.
If you need service, be prepared for potential delays and consider getting a second opinion for major repairs.
✓ What Works Well
- Quick and easy sales process
- Helpful and friendly sales staff
- Good deals on new trucks
✗ Areas to Improve
- Service department is often slow
- Reports of misdiagnosed repairs
- Communication issues in service
- Is the service department reliable?
- Do they honor online pricing?
- How long does a typical service take?
Sales team is top-notch
Service department needs better training
Great buying experience, poor service
- Category Automobile
- City Carthage
- State Texas
- Postcode 75633
- Country United States
