Excellence Medical Group
755 N Irwin St, Hanford, California, 93230
Patients generally love the medical providers, often highlighting their thoroughness and willingness to listen. However, the front office staff frequently receives complaints for being rude, unhelpful, or disorganized. Many patients feel the administrative side creates unnecessary friction. Despite these office issues, the clinical care is often described as top-notch.
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Request to speak with a nurse or provider directly if the front desk is being unhelpful, as the clinical team is much more responsive.
✓ What Works Well
- Highly competent and caring medical providers
- Thorough evaluations and clear communication
- Efficient walk-in availability for sick visits
✗ Areas to Improve
- Rude and dismissive front desk staff
- Strict and sometimes unfair late fee policies
- Poor administrative communication regarding appointments
- Why are the front desk staff so rude?
- Can I get a same-day appointment for a sick child?
Providers are spot on, but the office staff needs a reality check.
Great bang for the buck regarding quality of care.
The clinic is clean and professional, but the billing department is a headache.
- Category Health & Medical
- City Hanford
- State California
- Postcode 93230
- Country United States
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