Excelsia Injury Care Erdman
2511 Edison Hwy, Baltimore, Maryland, 21213
Patients generally report positive outcomes for injury recovery and physical therapy at this clinic. The clinical staff, including therapists and doctors, receives high marks for being knowledgeable and caring. However, the front desk experience is inconsistent, with several reports of rude behavior and poor communication, which impacts the overall patient experience.
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If you have trouble with the front desk, ask to speak with the office supervisor directly.
✓ What Works Well
- Effective physical therapy results
- Knowledgeable and caring clinical staff
- Convenient location and scheduling
✗ Areas to Improve
- Rude front desk receptionists
- Long wait times for doctor visits
- Inconsistent communication
- Do you provide transportation services?
- What are the hours for the physical therapy side?
Therapy is top-notch, but the front desk needs a serious attitude check.
Great results, I feel much better after my sessions.
The doctors are great, but the scheduling can be a mess.
- Category Health & Medical
- City Baltimore
- State Maryland
- Postcode 21213
- Country United States
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