Excelsia Injury Care Glen Burnie
7138 Ritchie Hwy, Glen Burnie, Maryland, 21061
Excelsia Injury Care in Glen Burnie has a very polarized reputation. Many patients are extremely happy with the medical care, particularly from the physical therapy team, citing effective treatment and thorough explanations. However, there is a significant volume of negative feedback regarding the administrative staff, billing errors, long wait times, and poor communication. It's a practice where the clinical care is often highly valued, but the administrative experience can be a major source of stress.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, try to resolve them in person rather than over the phone, as the phone system can be difficult.
✓ What Works Well
- Effective physical therapy
- Knowledgeable and thorough doctors
- Clean and modern facility
✗ Areas to Improve
- Poor administrative communication
- Billing errors and lack of transparency
- Long wait times
- Why am I being billed for this?
- How do I get a call back?
Great physical therapy team
Billing is a nightmare
Staff is rude and dismissive
- Category Health & Medical
- City Glen Burnie
- State Maryland
- Postcode 21061
- Country United States
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