Exceptional Stays
209 E Colorado Ave, Suite A, Telluride, Colorado, 81435
Exceptional Stays receives mixed reviews. Many guests praise the beautiful properties, excellent locations, and responsive staff. However, there is significant backlash regarding their refund policies during resort closures, with some guests feeling the company lacks empathy and accountability in extraordinary circumstances. Maintenance issues are also occasionally reported.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always purchase travel insurance for high-cost bookings in resort areas.
✓ What Works Well
- Beautiful, well-appointed properties
- Excellent locations near slopes
- Responsive and helpful staff
✗ Areas to Improve
- Strict and unforgiving refund policies
- Occasional maintenance and cleanliness issues
- Inconsistent customer service
- What is the refund policy for resort closures?
- Are the properties well-maintained?
Some guests feel the company is a dream to work with.
Others feel the company lacks business ethics.
The properties are often described as top-notch.
- Category Hospitality
- City Telluride
- State Colorado
- Postcode 81435
- Country United States
readers daily.