Extra Space Storage
20215 N John Wayne Pkwy, Maricopa, Arizona, 85139
Customers are split between praising the staff for being helpful and friendly, and being frustrated by aggressive rate hikes. Many renters feel the initial promo rates are a bait-and-switch tactic. While the facility is widely considered clean and secure, the communication regarding price increases is a major pain point. Some users feel the app and gate systems are unreliable. Overall, the local team gets high marks, but corporate pricing policies leave a bad taste.
We analyze 77 public reviews for Extra Space Storage using our data models and filter out spam to highlight only authentic feedback.
Always read the fine print on promo rate expiration dates, as these are designed to jump significantly after the initial period.
✓ What Works Well
- Clean and well-maintained facility
- Friendly and professional on-site staff
- Easy move-in process
✗ Areas to Improve
- Frequent and significant rate increases
- Poor communication regarding price changes
- Unreliable gate/app access systems
- Why did my rent increase so much after the promo period?
- How do I get a refund for unused time?
- Is there a way to lock in a rate for a year?
Staff is spot on, but corporate pricing is a nightmare.
Facility is clean, but the bait-and-switch pricing is not worth the bang for the buck.
Great service from Eddie and David, but the system issues are frustrating.
- Category Other
- City Maricopa
- State Arizona
- Postcode 85139
- Country United States
