11325 NE 120th St, Building W, 2nd Floor, Kirkland, Washington, 98034
Eye Associates Northwest is generally well-regarded for its surgical expertise, particularly in cataract procedures. Many patients praise the doctors for their skill and the staff for being professional. However, there are recurring complaints about administrative issues, including billing errors, long wait times, and poor communication. It's a practice where the medical care is strong, but the office experience can be inconsistent.
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✓ What Works Well
✗ Areas to Improve
Dr. Wilbanks is a fantastic surgeon.
The billing is a nightmare.
The staff is very efficient.