Eye Associates of Columbia
470 Town Center Pl, inside LensCrafters, Columbia, South Carolina, 29229
This location offers a mixed experience. Many patients appreciate the convenience and the friendliness of specific staff members, but there are frequent complaints about aggressive upselling, hidden fees, and poor communication regarding insurance coverage. While some find the doctors thorough, others feel rushed and frustrated by the administrative side of the business, particularly regarding contact lens orders and billing transparency.
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Ask explicitly which tests are mandatory and which are optional before signing any authorization forms.
✓ What Works Well
- Convenient location
- Friendly sales associates
- Quick appointment availability
✗ Areas to Improve
- Aggressive upselling of optional tests
- Hidden fees and billing issues
- Poor communication on orders
- Is the retinal imaging optional?
- Why was I charged extra for my prescription?
The doctor was great, but the sales pressure is too much.
Convenient, but watch out for the hidden costs.
Good service, but the billing is very confusing.
- Category Health & Medical
- City Columbia
- State South Carolina
- Postcode 29229
- Country United States
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