1817 Wellspring Ave SE, Suite A, Rio Rancho, New Mexico, 87124
Patients generally value the high level of clinical expertise and the thoroughness of the eye exams provided by the doctors. The medical outcomes are often described as life-changing. However, the practice suffers from severe operational issues, specifically regarding long wait times and overbooking. Many patients feel like they are being processed like cattle, and the front desk staff is frequently cited for being dismissive or rude, which detracts from the overall experience.
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Schedule your appointment for the very first slot of the day to minimize the impact of the inevitable afternoon backlog.
✓ What Works Well
✗ Areas to Improve
The doctors are brilliant, but the office management is a disaster.
Expect to spend your whole day here.
Great care, but bring a book and a lot of patience.