Eye Care Center
1965 101 11th Ave E, Maplewood, Minnesota, 55109
The Eye Care Center is generally well-regarded for its professional medical staff and thorough exams. Many patients appreciate the doctors' willingness to explain procedures and answer questions. However, there is a recurring theme of frustration regarding the optical shop's sales tactics and customer service, with some users feeling pressured or treated poorly by non-medical staff.
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If you have a specific budget for frames, be firm with the optical staff immediately to avoid aggressive upselling.
✓ What Works Well
- Thorough and professional eye exams
- Doctors take time to explain conditions
- Friendly and helpful medical staff
✗ Areas to Improve
- Aggressive sales tactics in the optical shop
- Inconsistent customer service from front desk/sales
- Billing and insurance confusion
- Why was I charged a restocking fee for contacts?
- Is the clinic handicap accessible?
Great medical care, but watch out for the sales pressure.
The doctors are spot on, but the front desk can be hit or miss.
Good bang for the buck if you avoid the upsell.
- Category Health & Medical
- City Maplewood
- State Minnesota
- Postcode 55109
- Country United States
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