51 Woodruff St, Saranac Lake, New York, 12983
Eye Care for the Adirondacks is a well-established practice with many loyal patients who appreciate the expertise of Dr. Catton. However, the practice is currently struggling with significant administrative issues, including long wait times, difficulty scheduling appointments, and poor communication. While the clinical care is generally rated highly, the patient experience is often marred by these operational inefficiencies.
If you have a choice, the Saranac Lake location is often reported as more efficient than the Malone office.
✓ What Works Well
✗ Areas to Improve
Dr. Catton is great, but the office is a factory.
I love the doctor, but I'm tired of waiting for hours.
Great care, but the scheduling is a nightmare.