Eye Care Specialists - Northeastern Eye Institute
Health & Medical · Ophthalmology

Eye Care Specialists - Northeastern Eye Institute

789 Airport Rd, Suite 105, Hazleton, Pennsylvania, 18202

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

Patients consistently praise the doctors here, particularly Dr. Grohol, for being thorough and attentive. However, the optical department and the centralized call center are major pain points for many. People often feel like just a number when trying to schedule or resolve billing issues. It is a solid choice for medical eye care, but be prepared for some frustration with the support staff.

Review Summary
20
Most Relevant
13
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 73
Performance Scores
Medical Expertise 88/100
Admin Efficiency 38/100
Pro Tip

Skip the optical department if you are looking for a bang for the buck on frames.

Expert doctors
Call center frustration
Pros & Cons

✓ What Works Well

  • Highly skilled and attentive doctors
  • Thorough and professional eye exams
  • Welcoming clinical environment

✗ Areas to Improve

  • Difficult to reach a local person via phone
  • High markups in the optical department
  • Inconsistent scheduling and long wait times
Frequently Asked Questions
  • How can I talk to someone in the office instead of the call center?
  • Why are the glasses so expensive compared to other places?
User Feedback

Doctors are great, but the call center is a nightmare.

Optical staff could be more helpful.

Great medical care, just don't expect a quick phone call.

Location Details
Street: 789 Airport Rd, Suite 105
Neighborhood: Hazle Township
City: Hazleton
State: Pennsylvania
Postcode: 18202
Country: United States
Location
789 Airport Rd #105, Hazleton, PA 18202
Quick Info
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